21st CENTURY EXPERT
LEGAL
TERMS OF USE
Last updated: October 2026
These are the ground rules for using this website, downloading the free guide and booking a consultation. They are written in plain English on purpose.
AGREEMENT TO THESE TERMS
Welcome to www.21stCenturyExpert.com (the “Site”), operated by KnowledgePassion, Inc. (operating 21st Century Expert), the coaching and consulting company of James Milo, PhD (“we”, “us”). By using the Site you agree to these Terms of Use and to our Privacy Policy. If you do not agree, please do not use the Site.
USING THE SITE
You may use the Site for lawful purposes only. You agree not to interfere with its operation, attempt to gain unauthorized access to it, copy or scrape it in bulk, or use it in any way that could harm us or other visitors.
OUR CONTENT
The text, images, video, graphics, logos, frameworks and other material on the Site — including the 21st Century Expert name and logo, IQ + EQ + DQ + AI, SWIFT and the SILK framework — belong to us or are used with permission and are protected by copyright and trademark law. You may view the Site and print or download pages for your own personal, non-commercial use. Any other use, including reproducing, republishing or distributing our material, needs our written permission.
THE FREE GUIDE AND EMAIL SIGNUP
When you sign up with your email address we send you the guide “Becoming a 21st Century Expert” as a PDF. It is for your personal use and may not be resold or redistributed. By signing up you also agree to receive occasional emails from us; you can unsubscribe at any time.
CONSULTATIONS, COACHING AND CONSULTING
Free consultations are booked through Calendly, which has its own terms of service. A consultation is a conversation to see whether we are a good fit; any coaching, consulting, workshop or online learning engagement is governed by a separate written agreement between you and us.
The information on the Site is general in nature and is provided for education and inspiration. It is not legal, financial, tax, medical or psychological advice, and it is not a substitute for advice tailored to your situation. Every business and every leader is different, and we make no promise about the results you will achieve.
TESTIMONIALS
The testimonials on the Site are the genuine experiences of real clients, published with their permission. They reflect those individuals’ results, which may not be typical, and are not a guarantee of your own results.
THIRD-PARTY SERVICES AND LINKS
The Site links to third-party websites and uses third-party services such as Calendly for scheduling. We do not control these services and are not responsible for their content, availability or practices. Your use of them is at your own risk and subject to their terms.
DISCLAIMER OF WARRANTIES
The Site and its content are provided “as is” and “as available”, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Site will be uninterrupted, error-free or free of harmful components.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenue, data or goodwill, arising out of or related to your use of the Site or its content. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
GOVERNING LAW
These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Any dispute relating to the Site will be brought in the state or federal courts located in California, and you consent to their jurisdiction.
CHANGES TO THESE TERMS
We may update these Terms from time to time. The date at the top shows when they were last changed. Your continued use of the Site after a change means you accept the updated Terms.
CONTACT
KnowledgePassion, Inc. (operating 21st Century Expert), James Milo, PhD — success@21stCenturyExpert.com — 415-595-1337 — San Francisco Bay Area, California.